MzansiCall Privacy Policy

1. Overview

MzansiCall is a softphone and communications application developed by Block Technology PTY LTD. The app may be used to place and receive voice calls over internet-based communication services such as SIP and VoIP.

We are committed to handling personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.

2. Information We May Process

Information you provide

• SIP account details, usernames, server addresses and related account configuration.
• Phone numbers or contact details used to place calls.
• Settings and preferences configured inside the app.
• Information you voluntarily provide when contacting support.

Information generated while using the app

• Call history stored locally on your device.
• Call status, duration, direction and dialled number.
• Device and operating system information.
• Network and connectivity information required for VoIP functionality.
• Diagnostic information used to identify technical faults or crashes.

MzansiCall does not intentionally collect precise location data, payment card information or advertising profiles unless a future feature clearly states otherwise.

3. Device Permissions

MzansiCall may request Android permissions required for its calling features, including:

• Microphone: allows your voice to be transmitted during calls.
• Contacts: used only if you choose to access or call contacts stored on your device.
• Phone and call-related permissions: may be used where required for call integration.
• Notifications: used for incoming-call alerts, call status and service notifications.
• Network access: required to connect to SIP or VoIP services using Wi-Fi or mobile data.

You may manage these permissions through your Android settings. Disabling a permission may prevent the related feature from working.

4. How We Use Information

• To connect and register your SIP or VoIP account.
• To place, receive and manage voice calls.
• To display contacts and call history.
• To save app settings and preferences.
• To provide incoming-call and service notifications.
• To maintain reliability, security and performance.
• To diagnose faults and respond to support requests.
• To comply with legal obligations where required.

5. Calls, Audio and SIP/VoIP Services

MzansiCall uses internet-based communication protocols to support voice calling. Call audio may be transmitted through third-party SIP, VoIP, PBX, telecom or network infrastructure selected or configured by you or your organisation.

Block Technology PTY LTD does not claim ownership of the contents of your calls. We do not intentionally record call audio unless a separate recording feature is clearly enabled and disclosed.

Your SIP or VoIP provider may independently process call metadata, routing information or other communications data under its own privacy policy and legal obligations.

6. Sharing of Information

We do not sell personal information. Information may be shared where reasonably necessary to operate MzansiCall, including with:

• Your configured SIP or VoIP provider.
• Technical infrastructure or service providers supporting app operation.
• Authorities or regulators where disclosure is required by law.
• Professional advisers where necessary for legal, security or compliance purposes.

7. Storage and Security

We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, loss or disclosure.

Some information, including app preferences and call history, may be stored locally on your device. Where credentials are stored by the app, platform-appropriate secure storage mechanisms should be used where available.

No electronic system is completely secure. Users should protect their devices using screen locks, software updates and secure passwords.

8. Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, comply with legal requirements, resolve disputes or enforce agreements.

Locally stored app data may remain on your device until you clear the app's storage, delete relevant information inside the app or uninstall MzansiCall.

9. Your Privacy Rights

Subject to applicable law, you may have the right to request access to personal information held about you, request correction of inaccurate information, object to certain processing, request deletion where legally permitted, or lodge a complaint with the relevant regulator.

South African users may also have rights under POPIA and may contact the Information Regulator of South Africa where appropriate.

10. Children's Privacy

MzansiCall is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

11. Third-Party Services

MzansiCall may rely on third-party technologies, operating-system services, telecom infrastructure, SIP platforms or network providers. Those third parties may process information independently and may have their own privacy policies.

This Privacy Policy does not control the privacy practices of third parties that are not owned or controlled by Block Technology PTY LTD.

12. International Data Transfers

Depending on the SIP provider, hosting provider or telecom infrastructure used, communication data may be routed through servers located outside South Africa. Where Block Technology PTY LTD is responsible for such a transfer, reasonable safeguards will be applied in accordance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to MzansiCall, legal requirements or our information practices. The updated version will display a revised effective date.

14. Contact Us